Refund policy

All Sales Are Final

Because our products are consumable health and wellness supplements, and for the safety and protection of all our customers, all sales are final. We do not accept returns or offer refunds for change of mind, incorrect product selection, or unwanted items once an order has been placed and paid for.

Once a product leaves our facility we cannot verify how it has been stored or handled, and for health, hygiene, and tamper-safety reasons it cannot be resold. Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

We stand behind the quality of every product we ship. If your order arrives damaged, defective, or you received the wrong item, we will make it right. Contact us within 7 days of delivery at info@neurolab.fit with your order number, a description of the problem, and clear photos. Once verified, we'll send a free replacement or refund the affected item.

Orders Not Received

If tracking shows "delivered" but you didn't receive your order, or it hasn't arrived within 10 business days of shipping, contact us within 7 days and we'll investigate and resolve it.

Order Cancellations

Orders can only be cancelled before they've been processed for shipping. Once shipped, they're subject to our all-sales-final policy.

Incorrect Shipping Address

Please ensure your address is correct at checkout. We're not responsible for orders shipped to an address entered incorrectly by the customer; re-shipping costs may apply if returned to us.

Contact: info@neurolab.fit