Ordering

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Delivery Information

What are the delivery times and costs for international orders?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
Where can I find my tracking information?

Provide an answer to the question here, with as much detail as possible to help your customers.
My package is damaged, what can I do?

Contact us : info@neurolab.fit

Returns and Refunds

How do I return a product?

Due to our rigorous quality control standards and the fragile nature of our products, we cannot accept returns. In the rare occasion that your order arrives with missing, incorrect or damaged items, please email info@neurolab.fit for assistance. Our customer support representatives are standing by to ensure that our customers are 100% satisfied with our product quality, customer support and delivery.

Payment Options

What payment methods do you accept?

We accept a wide variety of secure payment methods to make your checkout experience smooth. Currently, we accept:

  • Credit/Debit Cards: Visa, Mastercard, American Express, and other major providers (indicated by the "+4" icon).
  • PayPal: You can pay using your PayPal balance or connected bank account.
Do you offer Express Checkout?

Yes. For the fastest checkout experience, you can click the yellowPayPalbutton at the very top of the checkout page to skip entering your details manually and use your saved PayPal information.
Is my payment information secure?

Absolutely. We take your security seriously. As stated on our checkout page,all transactions are secure and encrypted. We do not store your credit card details on our servers; they are processed securely through a PCI-compliant payment gateway.
Why was my payment declined?

If your payment was declined, please check the following:

  • Ensure the billing address matches exactly what is on file with your bank.
  • Check that the card number, expiration date, and CVV (security code) were entered correctly.
  • Ensure you have sufficient funds available.
  • If the issue persists, try using PayPal as an alternative method or contact your bank to authorize the transaction.