Which payment methods can I use?
We accept all major credit and debit cards, plus PayPal. Every payment is processed over an encrypted connection — Neurolab never sees or stores your full card number.
Where can I find my invoice?
Your order confirmation email contains a full itemised receipt. If you can't find it, check your spam folder first, then email info@neurolab.fit with your order number and we'll resend it.
Do your prices include tax?
All prices are shown in US dollars. We ship within the United States only, and any applicable state sales tax is calculated at checkout and shown to you before you pay.
My payment was declined — what do I do?
Most declines are your bank's fraud check on a first-time online purchase, not a problem with your card. Check that the billing address matches your statement exactly, then try again or pay with PayPal. Still stuck? Email info@neurolab.fit and we'll sort it out.
Is my payment information secure?
Yes. Our checkout runs on Shopify, which is certified PCI DSS Level 1 — the highest level of payment security there is. Your card details go straight to our payment processor and are never stored on our servers.
When will I be charged?
Your card is authorised the moment you place the order and charged once the order is confirmed for shipping. If anything you ordered turns out to be unavailable, we refund that item in full, automatically.
